What if my package gets lost or arrives damaged?Updated 2 months ago

Lost packages

We strive to ensure every order reaches you quickly and in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and details of the problem. 

Damaged packages

We understand the disappointment of receiving a damaged package. In the highly unlikely event that this has happened, please report to our customer support team at [email protected], ideally including photos of the damaged items or package.

We will review the provided documentation and put it right for you.