What do I do if I receive the wrong item in my order?Updated 2 months ago

This is extremely unusual. Occasionally mistakes can happen. 

Please double-check the package for any notes or packing slips that indicate that other item(s) were shipped separately.

We apologise if you have received the wrong item in your order or if your order is incomplete, we'll be happy to assist you to put this right, please contact us at [email protected] or use the chat. 

We may ask for a photo of the package to help us understand what has happened with your order or your items.