Why does my controller keep beeping?Updated 2 months ago

If your controller is beeping, this means that the electrical stimulation isn't making contact with your body, this could be caused to a number of factors: 

Before removing your belt to troubleshoot ensure the controller is switched off. You can do this by pressing the Slendertone power button on your controller for three seconds.

The plastic covers may still be on your gel pads

ensure the plastic covers have been removed from the gel pads on both sides.

There may not be enough power in the battery

ensure your battery is fully charged.

The controller may not be properly connected to the belt 

ensure the controller is fully connected to the belt via the magnetic connectors.

The metal studs under the gel pads may need to be cleaned 

Use a dry cloth to clean the metal studs as there can be a build-up of gel from the pads.  

The gel pads may be placed incorrectly 

Ensure the grid-pattern side of the gel pads are in contact with the metal studs on the belt.

The gel pads may be worn out 

Replace your gel pads with a new set. 

If the above instructions don't solve the problem, please reach out to us at [email protected] so we can provide you with assistance.