If you have any questions, please contact us and we will be happy to assist you.

Slendertone USA

Please reach out to us at infous@slendertone.com or use the chat on the website.&#xA0;Please explain and share a picture of the issue you are experiencing. We also ask you to share the following:* Serial code photo (photo on the back of the controller with the serial number clearly displayed)* Proof of purchase (this can be the receipt or the transaction on PayPal/bank)*&#xA0;Country

Please reach out to us at infous@slendertone.com or use the chat on the website. Please explain and share a picture of the issue you are experiencing. We also ask you to share the following:. * Serial code photo (photo on the back of the controller w

Belt Issues

Products

What payment methods do you accept?

Do you offer free shipping?

Can I edit or add anything to my order?

How do I apply discount codes?

Where can I purchase a controller?

Can I buy Gel Pads for Bottom and Arm Toners

Ordering and Payment

How much does shipping cost?

What is your shipping policy?

How do I track my order?

How long does delivery take?

My delivery is taking too long

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

What do I do if I receive the wrong item in my order?

Delivery Information

What is your return policy?

Do you offer refunds or exchanges?

What is your cancellation policy?

When will I get my refund?

Returns Information

Delivery and Returns

How do I assemble Evolve Abs correctly?

How does the controller work?

How long does Evolve Abs battery take to charge?

How many sessions will Evolve Abs battery last for?

Just received Evolve Abs but it's not powering on?

Slendertone Evolve Abs Belt Size

Evolve Abs Toning Belt Material - what is the belt made from?

My Evolve Abs controller keeps beeping

How do I progress onto the next week of the Progressive Toning Plan?

Is the Evolve Abs toning belt more powerful than the Abs8 toning belt?

Will a 45-minute Abs Power Plus toning session deliver better results than a 30-minute toning session?

Will a 15-minute Abs Blitz toning session deliver the same benefits of a 30-minute toning session?

How does Programme 9, the Oblique Abs Blitz work?

How does the Plank Partner Toning Programme work?

What is the difference between program 10- Power Up Your Plank and 12- Plank Partner?

USB Power Adaptor / Charger / Plug

Evolve Abs

How do I assemble my belt?

Why does my controller keep beeping?

The pads are not sticking to the belt

I can feel the contraction on one side but not the other

My Abs Belt is not working

My Abs Belt is not powering on

My device is no longer charging

What is error code E002?

Firmware / Software Updates

Troubleshooting

Will the product cause muscle soreness?

Can I use Slendertone for post natal exercise?

Can I use Slendertone with a Piercing and Naval bar?

Can Pacemaker users use Slendertone?

Can I wear a Sports Watch (FitBit, Garmin, Apple Watch) whilst wearing a Slendertone Abs belt?

Can I use Slendertone if I am pregnant?

Safety

What is the product warranty?

Can I buy a replacement part for an older model

Can I buy a replacement charger?

Warranty Information

How do I know when to replace the gel pads?

Slendertone Gel Pads

Is the Evolve Abs or Connect Abs toning belt more powerful?

App for Connect Abs

Connect Abs

How do I cancel my subscription?

How do I skip a subscription shipment?

Subscriptions

How should I dispose of the belt?

Gel pads expiry date

Repair Service

Belt Usage Time

Can Slendertone Products help me lose weight?

Do you have a device that doesn't require gel pads?

Device Placement

Do I need to remove the gel pads after use?

Can I use the belt with Tattoos?

Can I use the Slendertone devices while cycling/biking/driving?

Can I use Slendertone while Sleeping?

How many calories do I burn while using a Slendertone device?

Product Usage

Health Issues & Concerns

Can I use the belt after an injection in my abdominal area?

Diastasis Recti

How long after postpartum can I use the belt?

How long after caesarean can I use the belt?

Can I use the belt with an Hernia?

Can I use the belt with heart Issues?

Medical

USB Cable  - Charging plug

Can I buy just the belt fabric without the controller?

Connect belt availability

Belts & APP

Slendertone Face & Slendertone Optimum

Belt IssuesUpdated 10 days ago